Returns & Exchanges

SkinPortal.shop does not allow returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction. (Please see Allergic Reaction section below). All products are non-refundable/non-exchangeable due to hygienic reasons.

We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 7 days of purchase with an authentic receipt. Shipping charges will not be refunded or credited.

We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping.

Allergic Reactions

We understand that sometimes certain products do not agree with your skin type. Skinportal.shop will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48 hours of use. Skinportal.shop reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.

Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.